What is reintermediation in the context of business processes?

Reintermediation refers to the process where new players enter the existing value chain and add steps or layers, thereby altering the way products or services are delivered to consumers. This often occurs in response to technological advancements or shifts in consumer behavior, which can create opportunities for new intermediaries.

In a business context, these new players can provide additional services or enhance the customer experience by bridging gaps that current players in the value chain may not address. For example, with the rise of e-commerce, new intermediaries such as online marketplaces have emerged, which were not part of traditional retail channels. This added layer can facilitate better distribution, provide additional information, or offer value-added services that enhance the overall process for both buyers and sellers.

While other options mention concepts like elimination of players, reducing costs, or absorption of competitors, these do not accurately capture the essence of reintermediation, which specifically involves the introduction of new actors who expand the flow of goods and services within the value chain, thereby reshaping existing processes rather than just eliminating components or consolidating entities.